Forum Discussion

emccartney's avatar
emccartney
Tuning in
10 days ago

Routing Problems

Since about 9:30am this morning I've been unable to access certain websites. Google, MSFT Services and others work fine, but things like Facebook/Messenger, most news sites, speedtest.net do not load.

This impacts all devices in my home - PCs, Laptops, Phones & Tablets regardless of if they are connected via WiFi or via Ethernet. The websites load fine on phones & tablets when using a mobile data connection.

I've tried to contact Virgin support via the status page but I was told there is nothing wrong with my connection. Yet I still can't access certain websites. How might I go about reporting routing problems and getting them addressed? (I've also reposted this thread as my original report appears to have been deleted??)

23 Replies

  • Client62's avatar
    Client62
    Alessandro Volta

    speedtest.net  x.com  messenger.com   are all working for us in a web browser.

    Note how both your and our tracert get to the facebook servers but for us the connection works



    Tracing route to speedtest.net [151.101.2.219]
    over a maximum of 30 hops:

      1     2 ms     1 ms     2 ms  192.168.0.1
      2     *        *        *     Request timed out.
      3    14 ms    14 ms    12 ms  80.255.193.200
      4     *        *        *     Request timed out.
      5    20 ms    19 ms    18 ms  eislou2-ic-3-ae0-0.network.virginmedia.net [94.174.238.226]
      6    19 ms    22 ms    18 ms  157.52.127.6
      7    18 ms    18 ms    17 ms  151.101.2.219

    Trace complete.

    Tracing route to x.com [162.159.140.229]
    over a maximum of 30 hops:

      1     1 ms     1 ms     1 ms  192.168.0.1
      2     *        *        *     Request timed out.
      3    14 ms    13 ms    12 ms  80.255.193.200
      4     *        *        *     Request timed out.
      5    21 ms    19 ms    17 ms  eislou2-ic-3-ae0-0.network.virginmedia.net [94.174.238.226]
      6    20 ms    20 ms    19 ms  141.101.71.40
      7    20 ms    19 ms    20 ms  141.101.71.135
      8    23 ms    20 ms    18 ms  162.159.140.229

    Trace complete.

    Tracing route to messenger.com [157.240.225.5]
    over a maximum of 30 hops:

      1     2 ms     1 ms     1 ms  192.168.0.1
      2     *        *        *     Request timed out.
      3    14 ms    14 ms    15 ms  80.255.193.200
      4     *        *        *     Request timed out.
      5     *        *        *     Request timed out.
      6    17 ms    17 ms    15 ms  tcma-ic-2-ae9-0.network.virginmedia.net [62.253.174.178]
      7    17 ms    17 ms    17 ms  ae17.pr02.man1.tfbnw.net [157.240.79.158]
      8    18 ms    16 ms    17 ms  po204.asw01.man2.tfbnw.net [157.240.107.68]
      9    16 ms    17 ms    17 ms  psw04.man2.tfbnw.net [129.134.90.86]
     10    21 ms    17 ms    20 ms  msw1ap.01.man2.tfbnw.net [129.134.87.94]
     11    17 ms    17 ms    14 ms  edge-star-shv-01-man2.facebook.com [157.240.225.5]

    Trace complete.





    • emccartney's avatar
      emccartney
      Tuning in

      When I try and load these in any browser it spins for ages then says "Connection Timed out - Server is taking too long to respond".

      Windows 10 - Firefox, Edge (Chromium)
      Android 15 - Chrome, Firefox
      Apple Mac 15.5 Sequoia - Safari, Firefox

  • betamax_bandit's avatar
    betamax_bandit
    On our wavelength

    Just to add, im having the exact same issues and I note that on the service status dashboard it lists intermittent signal issues(?) Ive tried everything but certain sites just wont load.

  • Client62's avatar
    Client62
    Alessandro Volta

    I see a new poster has joined with a perhaps a similar issue.

    emccartney   and avi68  share your general locality ( Town or City + County )
    will be close enough to see if you are in a similar vicinity.  

    For us in  Colchester, Essex and do not appear to be affected.

      • avi68's avatar
        avi68
        Superfast

        I should add, mine seems to have fixed itself

  • I'm in the Glasgow Area - G74/G75. I think there was a 3rd person earlier in this thread having the same problems as well.

    • betamax_bandit's avatar
      betamax_bandit
      On our wavelength

      Im in North Lanarkshire and also having same issue. There is an issue number now opened under F011871976 which hopefully means they are aware and looking at it. Fix by 6.06 om (which is oddly specific lol)

      • emccartney's avatar
        emccartney
        Tuning in

        I'd love to know how you can get proper issues opened! I've been trying all day to get something like that.

  • Roger_Gooner's avatar
    Roger_Gooner
    Alessandro Volta
    C:\>tracert speedtest.net
    
    Tracing route to speedtest.net [151.101.130.219]
    over a maximum of 30 hops:
    
      1     2 ms     1 ms     1 ms  192.168.0.1
      2     *        *        *     Request timed out.
      3     9 ms    11 ms     7 ms  80.255.195.134
      4     *        *        *     Request timed out.
      5    14 ms    14 ms    12 ms  tcl5-ic-7-ae0-0.network.virginmedia.net [213.105.11.198]
      6    14 ms    11 ms    11 ms  157.52.127.10
      7    18 ms    15 ms    13 ms  151.101.130.219
    
    Trace complete.
    
    C:\>tracert x.com
    
    Tracing route to x.com [172.66.0.227]
    over a maximum of 30 hops:
    
      1     2 ms     1 ms     1 ms  192.168.0.1
      2     *        *        *     Request timed out.
      3    10 ms     8 ms     8 ms  80.255.195.134
      4     *        *        *     Request timed out.
      5     *        *        *     Request timed out.
      6    19 ms    17 ms    18 ms  eislou2-ic-3-ae0-0.network.virginmedia.net [94.174.238.226]
      7    69 ms    15 ms    20 ms  141.101.71.40
      8    17 ms    14 ms    14 ms  141.101.71.135
      9    15 ms    16 ms    17 ms  172.66.0.227
    
    Trace complete.
    
    C:\>tracert messenger.com
    
    Tracing route to messenger.com [157.240.214.1]
    over a maximum of 30 hops:
    
      1     2 ms     1 ms     1 ms  192.168.0.1
      2     *        *        *     Request timed out.
      3     9 ms    10 ms     9 ms  80.255.195.134
      4     *        *        *     Request timed out.
      5    12 ms    14 ms    11 ms  eislou2-ic-1-ae3-0.network.virginmedia.net [62.254.85.145]
      6    14 ms    14 ms    14 ms  ae4.pr02.lhr7.tfbnw.net [157.240.66.192]
      7    13 ms    16 ms    13 ms  po186.asw02.lhr3.tfbnw.net [129.134.104.118]
      8    11 ms    11 ms    11 ms  psw03.lhr8.tfbnw.net [129.134.57.127]
      9    17 ms    18 ms    18 ms  msw1ab.02.lhr8.tfbnw.net [129.134.91.219]
     10    13 ms    14 ms    14 ms  edge-star-shv-02-lhr8.facebook.com [157.240.214.1]
    
    Trace complete.