Good morning, I've tried call the virgin media phone line but get locked into a never ending cycle with the bot.
Basically, swapped to virgin about a month ago and ever since we did the router disconnects all connected devices roughly once a week. The fix isn't difficult, we then have to unplug the router and let everything reconnect - not awful fix but very inconvenient especially with how much were paying!
How do we fix this?
From the Hub's admin console on 192.168.0.1 post the power levels, Pre and PostRS errors and network log from the Hub. Copy and paste the information as screenshots can be hard to see sometimes.
Setup a BQM to monitor your circuit www.thinkbroadband.com/ping
Also run a wired speed test on www.samknows.com/realspeed and post the results.
Once done we can comment.
You'll have to give me a bit more info please, pre and postRS errors? No idea what they are, looked in the admin console and nothing is titled that. The network log only shows data for 07:15 this morning, is that correct?
Forum TeamHi Andrew551167 👋.
Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the issues that you are facing with your Hub. So that we can take a look into this we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
Thanks.
Sabrina
