Regular dropped packets while gaming & T3 timeout errors
Hi all,
Hoping I can get some help here as I have tried to use the online service checker and keep getting sent round in circles with rebooting the hub / factory resetting which hasn't resolved the issue.
We have recently moved into this house a couple months back and since the install been receiving on and off issues with the stability of the network which is affecting working from home and online gaming. It will be fine for a few days then we will start seeing dropped packets / packet burst in gaming. When working from home this also kicks off the remote desktop sessions I use.
Since this has started getting more frequent I have set up a BQM graph and hopefully the links below will work:
26th:
https://www.thinkbroadband.com/broadband/monitoring/quality/share/8e0e268fee776ef7500c7d2376ceba20625b96c8-26-06-2024
27th:
https://www.thinkbroadband.com/broadband/monitoring/quality/share/a47b50c4e9688abef5cf89e9bb5f36567846ca82-27-06-2024
Also logs from the hub - I have been keeping an eye on the number of timeouts and this seems to have reset recently as a couple days ago looked like this:
If you need any more information let me know! Thanks.
Network Log
27-06-2024 13:34:48 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
27-06-2024 11:09:16 | error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
27-06-2024 09:47:56 | critical | 16 consecutive T3 timeouts while trying to range on upstream channel 8;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
27-06-2024 09:47:56 | critical | Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
27-06-2024 09:46:48 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
25-06-2024 02:54:04 | notice | REGISTRATION COMPLETE - Waiting for Operational status |
25-06-2024 02:54:01 | notice | US profile assignment change. US Chan ID: 6; Previous Profile: 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
25-06-2024 02:53:55 | notice | DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
25-06-2024 02:53:52 | notice | TLV-11 - unrecognized OID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
25-06-2024 02:53:50 | warning | DHCP WARNING - Non-critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
25-06-2024 02:53:47 | notice | Honoring MDD; IP provisioning mode = IPv4 |
25-06-2024 02:53:39 | critical | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
25-06-2024 02:53:38 | critical | Cable Modem Reboot because of - Software_Upgrade |
25-06-2024 02:51:36 | alert | SW download Successful - Via Config file |
25-06-2024 02:48:41 | alert | SW Download INIT - Via Config file cmreg-vmdg660-bbt076-b.cm |
25-06-2024 02:48:03 | critical | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
25-06-2024 02:48:03 | critical | Cable Modem Reboot because of - unknown |
20-06-2024 15:37:11 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
19-06-2024 14:21:13 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
12-06-2024 14:54:51 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
12-06-2024 14:17:54 | critical | Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
12-06-2024 14:17:54 | critical | 16 consecutive T3 timeouts while trying to range on upstream channel 8;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
12-06-2024 14:16:46 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
09-06-2024 13:29:20 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
09-06-2024 06:57:10 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
07-06-2024 15:36:07 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
07-06-2024 11:17:57 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
06-06-2024 17:29:28 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
04-06-2024 06:10:19 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
03-06-2024 12:37:13 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
23-05-2024 05:18:03 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
23-05-2024 02:50:48 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
3.0 Downstream channels
1 | 331000000 | 6.2 | 41 | QAM 256 | 25 |
2 | 147000000 | 6.9 | 40 | QAM 256 | 2 |
3 | 155000000 | 7 | 40 | QAM 256 | 3 |
4 | 163000000 | 7.5 | 40 | QAM 256 | 4 |
5 | 171000000 | 7.2 | 41 | QAM 256 | 5 |
6 | 179000000 | 6.8 | 41 | QAM 256 | 6 |
7 | 187000000 | 6.6 | 41 | QAM 256 | 7 |
8 | 195000000 | 7 | 41 | QAM 256 | 8 |
9 | 203000000 | 6.8 | 40 | QAM 256 | 9 |
10 | 211000000 | 7 | 41 | QAM 256 | 10 |
11 | 219000000 | 6.2 | 40 | QAM 256 | 11 |
12 | 227000000 | 6.1 | 40 | QAM 256 | 12 |
13 | 235000000 | 6.5 | 40 | QAM 256 | 13 |
14 | 243000000 | 6.8 | 40 | QAM 256 | 14 |
15 | 251000000 | 6.3 | 40 | QAM 256 | 15 |
16 | 259000000 | 6.4 | 40 | QAM 256 | 16 |
17 | 267000000 | 7.3 | 41 | QAM 256 | 17 |
18 | 275000000 | 7.5 | 41 | QAM 256 | 18 |
19 | 283000000 | 6.8 | 41 | QAM 256 | 19 |
20 | 291000000 | 7.1 | 41 | QAM 256 | 20 |
21 | 299000000 | 7.4 | 41 | QAM 256 | 21 |
22 | 307000000 | 7 | 41 | QAM 256 | 22 |
23 | 315000000 | 6.2 | 41 | QAM 256 | 23 |
24 | 323000000 | 6.1 | 41 | QAM 256 | 24 |
25 | 339000000 | 6.7 | 41 | QAM 256 | 26 |
26 | 347000000 | 6.7 | 41 | QAM 256 | 27 |
27 | 355000000 | 6.2 | 41 | QAM 256 | 28 |
28 | 363000000 | 5.8 | 41 | QAM 256 | 29 |
29 | 371000000 | 6.4 | 41 | QAM 256 | 30 |
30 | 379000000 | 6.5 | 41 | QAM 256 | 31 |
31 | 387000000 | 5.8 | 41 | QAM 256 | 32 |
3.0 Downstream channels
1 | Locked | 41 | 18 | 0 |
2 | Locked | 40 | 9 | 0 |
3 | Locked | 40 | 9 | 0 |
4 | Locked | 40 | 6 | 0 |
5 | Locked | 41 | 4 | 0 |
6 | Locked | 41 | 6 | 0 |
7 | Locked | 41 | 3 | 0 |
8 | Locked | 41 | 4 | 0 |
9 | Locked | 40 | 1 | 0 |
10 | Locked | 41 | 4 | 0 |
11 | Locked | 40 | 8 | 0 |
12 | Locked | 40 | 8 | 0 |
13 | Locked | 40 | 11 | 0 |
14 | Locked | 40 | 13 | 0 |
15 | Locked | 40 | 10 | 0 |
16 | Locked | 40 | 12 | 0 |
17 | Locked | 41 | 9 | 0 |
18 | Locked | 41 | 8 | 0 |
19 | Locked | 41 | 6 | 0 |
20 | Locked | 41 | 11 | 0 |
21 | Locked | 41 | 10 | 0 |
22 | Locked | 41 | 16 | 0 |
23 | Locked | 41 | 26 | 0 |
24 | Locked | 41 | 13 | 0 |
25 | Locked | 41 | 19 | 0 |
26 | Locked | 41 | 19 | 0 |
27 | Locked | 41 | 22 | 0 |
28 | Locked | 41 | 29 | 0 |
29 | Locked | 41 | 24 | 0 |
30 | Locked | 41 | 33 | 0 |
31 | Locked | 41 | 36 | 0 |
3.1 Downstream channels
33 | 94 | 4K | 1840 | QAM 4096 | 1108 |
3.1 Downstream channels
33 | Locked | 39 | -2.6 | 2756218066 | 9 |
3.0 Upstream channels
0 | 49600000 | 45.3 | 5120 | QAM 64 | 1 |
1 | 43100000 | 45.8 | 5120 | QAM 64 | 2 |
2 | 36600000 | 45.5 | 5120 | QAM 64 | 3 |
3 | 30100000 | 45.5 | 5120 | QAM 64 | 4 |
4 | 23600000 | 46 | 5120 | QAM 64 | 5 |
3.0 Upstream channels
0 | ATDMA | 0 | 0 | 0 | 0 |
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 6 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
3.1 Upstream channels
6 | 10.4 | 41.0 | 2K | QAM 256 |
3.1 Upstream channels
6 | OFDMA | 208 | 74000000 | 18 | 0 |