Forum Discussion

Jland's avatar
Jland
Joining in
3 months ago

Red light

Iv got the red led on my hub 3.0 Iv tried un plugging and plugging back in and Iv recycled power many times, is there anything else I can do about this? 

3 Replies

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  • Anonymous's avatar
    Anonymous
    3 months ago

    No it needs to be replaced.

    Give it a day or so and a member of the forum team will get in touch, offer to deal with you over PM (personal message) and n, hopefully arrange a replacement hub.

  • newapollo's avatar
    newapollo
    Very Insightful Person
    3 months ago

    If you are in modem mode and using a third party router then the light should be magenta (can also appear red) so there's nothing to worry about.

    However if you're in normal router mode and have performed the pinhole reset (keeping the reset button depressed for a full minute) and the lights still red then it should be replaced.

    A member of the forum team should pick this up for you in a day or two.

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    3 months ago

    Hello Jland,

    Welcome to the Community, and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re experiencing with your router at the moment.

    I'd be happy to take a further look into this for you; however, I would need to confirm a few details via private message. Please look out for my message, and we can get started.
    Kind Regards,
    Steven_L