Forum Discussion

Farrelly's avatar
Farrelly
Tuning in
2 years ago

Red Light on Virginmedia Hub

I have a solid red light on my VM hub, I see from other posts that this requires a replacement.

Can this be organised for me please.

Thank you.

 

  • Daniel_Et's avatar
    Daniel_Et
    Forum Team
    2 years ago

    Hi Farrelly, thank you for your post.

    In the first instance, please follow the below steps in the following order:

    • Turn the power switch off on the back of the Hub
    • Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight
    • Use the power switch to turn the unit back on

    If after following the steps the router doesn't boot back up after a few minutes, or the red light returns when it does, it'll need replacing.

    Regards,
    Daniel

    • Farrelly's avatar
      Farrelly
      Tuning in
      2 years ago

      Hi

      I've already rebooted twice, light is still red.

      Please advise on next step

      Thanks 

      • Daniel_Et's avatar
        Daniel_Et
        Forum Team
        2 years ago

        Hi Farrelly, thank you for your response.

        In order to discuss this further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

        If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

        Regards,
        Daniel