Forum Discussion

IGC31's avatar
IGC31
Tuning in
2 years ago

Red Light on Super Hub 3

In the past week my Hub started showing a Red Light instead of the white one on the front.

I have undertaken the various troubleshooting suggestions and nothing has changed. There are no service problems visible when logging on this website to check service status. Some of the posts on the forum suggest that the red light is an indication that the hub is overheating and needs replacement.

We have had occasional wi-fi and wired ethernet connection dropouts but there is no significant impact on service as yet.

I would be grateful for advice on next steps from a Moderator.

red light hub 3
  • ja5onh's avatar
    ja5onh
    On our wavelength
    2 years ago

    Hello I had a similar issue last year and in the end the router was replaced. However, when the engineer came out to replace the router he told me that the LED light had only discoloured due to age constantly being on and there was nothing wrong with the router. He did swap the router though but if it’s still working then perhaps just keep using it until it does stop working. 

  • Reece_MH's avatar
    Reece_MH
    Forum Team (Retired)
    2 years ago

    Hi IGC31 👋

    Thanks for posting, and a warm welcome back to the Forums.

    I'm sorry to hear you're seeing a red light on your Hub. On a Hub 3, a red light can indicate overheating, but it can also indicate an internal failure on the technology inside the Hub - which may be linked to your intermittent service.

    I'm going to send you a private message, so we can assist in booking a Technician. Please look out for it in the top-right, white envelope or by tapping your profile picture and then "Messages".

    Thanks,