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Mumstheword1's avatar
Mumstheword1
Joining in
29 days ago

Red light on router

Hello, I have a solid red light on my router. I discussed it with tech support weeks ago. They said it was fine they said they would reset it from their end, so the red light would go off and the WiFi would stop losing connection(TV buffering and devices keeps dropping WiFi) 

The red light is still on. 

They assured me it was NOT an overheating risk and agreed it was their responsibility! 

Reading through another thread on here, I can see it is a sign that the router needs replacing immediately.

I've responded on that thread, 3 times, starting about 10 days ago, but have had no response from the forum team yet.

Could someone please contact me to organise this? Many thanks

admin
forumteam

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  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    29 days ago

    Hey Mumstheword1, thank you for reaching out and we are sorry to hear about your red light issue.

    We are going to send you a DM, but do please try these steps;

    • Turn the power switch off on the back of the Hub.

    • Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight.

    • Then use the power switch to turn the unit back on. The Hub should now operate normally.