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lealar's avatar
lealar
Joining in
2 years ago

red light on router 3

My hub 3 is showing a red power light instead of the usual white power light. It is solid red but the hub is not overheating and is kept in open space there is a a drop out in wifi connection on all devices through out the day, I have spoken to C.S who did nothing, they said they would look into this and come back to me, they never did, waist of time. I'm still waiting 4 days in now.

 
 
 

2 Replies

  • Hey lelar, thank you for reaching out and a warm welcome to the community I am so sorry to hear about this.

    I am going to send you a PM but in the meanwhile please try these steps;

    • Turn the power switch off on the back of the Hub.

    • Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight.

    • Then use the power switch to turn the unit back on. The Hub should now operate normally.