Hi
A permanent red light is lit on my virgin media hub. Tried reset etc and no change. Ive spoken with chat and they just tell me to monitor it. Appears to be causing some intermittent wifi connection problems. Any help?
If the red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly. It is a potential risk and as such should be managed as such.
If the red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly. It is a potential risk and as such should be managed as such.
Is this a Hub 3 ?
If YES login to the Hub 3 admin menu and run the Network diagnostic tool
Share a screen shot of the report for : Temperature
Forum TeamHi Majmarkuk,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear your hub is displaying a red light. We won't be able to fix this remotely so I would like to arrange for an engineer to come to take a look at this for you.
I just need to confirm the address to ensure we are booking the visit on the correct account. I have sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. 😊
Thanks,
Forum TeamHi Majmarkuk,
Thanks for sticking with me via private message.
I'm glad I was able to get everything sorted for you. 😊
If you have any further issues, please pop back to us in the Community.
Take care,
thanks to all for replying:)
