Forum Discussion

Kay_Edwards1691's avatar
Kay_Edwards1691
Joining in
15 days ago
Solved

Red light on hub

Hello

I've just noticed the light on hub is red.  Also last night the signal kept dropping off during a streamed programme which is unusual, not sure if connected.

I can see that others have had issues with this on this site and would appreciate any advice.  I have tried rebooting to no effect and the hub is in an open space out of sunlight.

Many thanks for any help to resolve this issue.

Kay

 

 

  • Sabrina_B's avatar
    Sabrina_B
    12 days ago

    Hi Kay_Edwards1691 👋.

    Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the red light issues you are having with your Hub. So that we can assist you we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

     

    Thanks.

     

    Sabrina

3 Replies

  • jbrennand's avatar
    jbrennand
    Very Insightful Person
    15 days ago

    I assume you have the Hub3/

    The LED is known to fade from yellow to red over time.  It doesnt affect performance but the "warning system" is compromised so VM will swap the Hub for you (another Hub3 !).  A VM person will respond here in a day or two.

    If you are still getting dropouts -that is unrelated to the light  - but signifies that there may be an issue on your connection

  • Kay_Edwards1691's avatar
    Kay_Edwards1691
    Joining in
    15 days ago

    Yes, it's a hub 3.  That's great!  Thank you so much, I will await VM person to make contact  🙏

    • Sabrina_B's avatar
      Sabrina_B
      Icon for Forum Team rankForum Team
      12 days ago

      Hi Kay_Edwards1691 👋.

      Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the red light issues you are having with your Hub. So that we can assist you we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

       

      Thanks.

       

      Sabrina