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PB1970's avatar
PB1970
Joining in
11 days ago

RED LIGHT ON HUB

I have constant solid red light on my hub 3 , any assistance would be appreciated as trying to get on phone is a nightmare , tried the pin hole reset and reset still no joy

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    • Kath_P's avatar
      Kath_P
      Icon for Forum Team rankForum Team
      8 days ago

      Hi PB1970, 

      Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

      We're sorry to hear you're having an issue with your hub 3 displaying a red light. We won't be able to fix this remotely so I would like to arrange for an engineer to come to take a look at this for you. 

      I just need to confirm the address to ensure we are booking the visit on the correct account. I have sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. 😊

      It's also worth noting that we're not an instant messaging team here in the Community. It can take us a few days to pick up your post however we always reply as soon as we can. 

      Thanks,