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jfretter's avatar
jfretter
Joining in
22 days ago

Red light on hub

I have this same problem.  My red light has been on for a month now.  It is hot and I have tried the resets etc etc to no avail. 

I have called 150 and followed the bot instructions.  It states you have sent me a text -  nothing received.  Twice.   There appears to be no route to actually speak with a real human, but you have put my bill up by 7.5% for a rubbish service.

 

it appears that this is a well known issue which requires a new hub.   Can you please, please send me one to resolve this issue 

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  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    19 days ago

    Hi jfretter 

    Thanks for posting and welcome to the community.

    Sorry to hear of any issues with the Router. We can see you've spoke to the team since posting and have sorted this out.

    Best wishes.