Forum Discussion

martynw01's avatar
martynw01
Just joined
20 days ago

Red light on hub

Have a red light showing constantly on my Hub 3.0, Inote others on this forum have been told it's a possible overheating problem. I phoned Virgin Media help and was told everything is fine, any advice on how I can get the problem resolved?

4 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person

    If the red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly. If you wait here a couple of days a VM Mod should pick this up and discuss directly with you.

  • A bit strange all these people complaining of red lights at once isn't it?

    • Adduxi's avatar
      Adduxi
      Very Insightful Person

      The Hub 3 is getting old now and the LED’s are probably failing?  I believe the engineers will check before any replacement is done.

  • Hi martynw01 

    Thanks for posting and welcome to the community. Apologies for the Hub issue with the red light.

    We can see since posting you've spoke to the team and been sent a new Hub, has this resolved the issue?

    Let us know if any further issues.

    Best wishes