Forum Discussion

martynw01's avatar
martynw01
Just joined
2 days ago

Red light on hub

Have a red light showing constantly on my Hub 3.0, Inote others on this forum have been told it's a possible overheating problem. I phoned Virgin Media help and was told everything is fine, any advice on how I can get the problem resolved?

3 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person

    If the red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly. If you wait here a couple of days a VM Mod should pick this up and discuss directly with you.

  • Ianmel's avatar
    Ianmel
    Up to speed

    A bit strange all these people complaining of red lights at once isn't it?

    • Adduxi's avatar
      Adduxi
      Very Insightful Person

      The Hub 3 is getting old now and the LED’s are probably failing?  I believe the engineers will check before any replacement is done.