Forum Discussion

Sappy84's avatar
Sappy84
Joining in
19 days ago
Solved

Red Light on hub

Appeared this morning and is solid hub feels a little warm but not hot?

  • If this is a Hub 3, and the red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly. If you wait here a couple of days a VM Mod should pick this up and discuss directly with you.

4 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person

    If this is a Hub 3, and the red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly. If you wait here a couple of days a VM Mod should pick this up and discuss directly with you.

    • Sappy84's avatar
      Sappy84
      Joining in

      Yeah I work from home so this is kind of urgent if it's an issue with the router

  • It is a hub 3 and a pin reset has made no difference

    • Kath_P's avatar
      Kath_P
      Icon for Forum Team rankForum Team

      Hi Sappy84, 

      Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

      We're sorry to hear the hub is showing a red light, despite a pin hole reset. We won't be able to fix this remotely so I would like to arrange for an engineer to come to take a look at this for you. 

      I just need to confirm the address to ensure we are booking the visit on the correct account. I have sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. 😊

      Many thanks,