Forum Discussion

DeeBee1's avatar
DeeBee1
Tuning in
8 months ago

Red light on hub

Hi 

I also have the same issue. It's about 4 years old, drops in and out but still works generally. Solid red for 2 months. Do I need a replacement?

6 Replies

  • Daniel_Et's avatar
    Daniel_Et
    Forum Team (Retired)

    Hi DeeBee1 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    We're sorry to hear about the issue you're having 😔

    In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

    Regards,
    Daniel

  • Will someone contact me please. I have the same issue for over a weeks. Red light permanently on, but otherwise no problems. Posted several times on the subject n several other posts on this subject. 

  • Daniel_Et's avatar
    Daniel_Et
    Forum Team (Retired)

    Hi DeeBee1, thank you for speaking to us via private message.

    If you have any further issues or queries, please don't hesitate to contact us.

    Regards,
    Daniel

      • Robert_P's avatar
        Robert_P
        Icon for Forum Team rankForum Team

        You're welcome DeeBee1 😊 always happy to help via the forums if you need us.