Forum Discussion

DeeBee1's avatar
DeeBee1
Tuning in
28 days ago

Red light on hub

Hi 

I also have the same issue. It's about 4 years old, drops in and out but still works generally. Solid red for 2 months. Do I need a replacement?

  • Hi DeeBee1 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    We're sorry to hear about the issue you're having 😔

    In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

    Regards,
    Daniel

  • Will someone contact me please. I have the same issue for over a weeks. Red light permanently on, but otherwise no problems. Posted several times on the subject n several other posts on this subject. 

  • Hi DeeBee1, thank you for speaking to us via private message.

    If you have any further issues or queries, please don't hesitate to contact us.

    Regards,
    Daniel

    • DeeBee1's avatar
      DeeBee1
      Tuning in

      Thanks so much, really helpful 🙂 

      • Robert_P's avatar
        Robert_P
        Forum Team

        You're welcome DeeBee1 😊 always happy to help via the forums if you need us.