Forum Discussion

Hamzah_choudhry's avatar
Hamzah_choudhry
Joining in
2 months ago

Red Light on Hub

Have the dreaded red light for a few days. Solid red light. Tried to turn it off and on, keep it in a ventilated area for more than 48 hours including turning it off overnight. Internet is now pretty much unusable.

 
Calling the support isnt much help they just recommend turning it off and on/ wait another 24 hours each time. I’ve seen from these forum posts that the only way to get an engineer seems to be by posting on this forum. How can I get an engineer to replace/ check my hub 3? 

thanks

  • Client62's avatar
    Client62
    Alessandro Volta
    2 months ago

    To check login in to the Hub 3 menu at http://192.168.0.1/ 
    use the numeric Hub password from the bottom side label.   ( this is not the Wi-Fi password )

    Run the Network diagnostic tool

    Scroll down through the results and find the Temperature entry.   Is it:  Normal  ? 

  • Steven_L's avatar
    Steven_L
    Forum Team
    2 months ago

    Hello Hamzah_choudhry,

    Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your router at the moment.

    I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
    Kind Regards,
    Steven_L