Hi All
We've had a red light on our hub for a few days now with no internet. Rebooted several times, checked cables and reset to factory defaults but still the same red light. Hub isn’t overheating and have switched off for a few hours. Called support a few times to request an engineer visit but still waiting for a schedule.
Am working from home this week so in a bit of trouble. Anyone any other advice?
thanks
Please confirm it’s a Hub3? If so do a pin hole reset and if the red LED remains the hub will need replacing. If it’s not a hub3 then:
Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.
Forum TeamHi Devo2000 👋
A warm welcome to our Community Forums and thanks for your post.
I've not been able to locate your details on our system but can you confirm if you have a Hub 3 and that you are not in Modem mode?
A red light on the Hub 3 is the overheating indicator and we ask that you follow the below steps:
• Turn the power switch off on the back of the Hub.
• Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible.
• Switch the hub back on at the power. The Hub should now operate normally.
• If the Hub does not boot up or boots back up and the red base light persists, then we will arrange a replacement.
If you require further support, please respond to my PM 📩 and we can go from there,
