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Ali192's avatar
Ali192
Joining in
10 months ago

Red light on hub

Please help me as red light on hub for 2 days now and it sits in very well ventilated area . If it requires to be replaced please get in touch with me and let me know when to expect a replacement thankyou

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  • Beth_G's avatar
    Beth_G
    Icon for Forum Team rankForum Team
    10 months ago

    Hi Ali192

    Thank you for your post, welcome to the Community Forums.

    Sorry to hear you currently have a red light on your Hub. Can you please confirm if you have a Hub 3 and if you have attempted a factory reset? Sometimes this can resolve the issue; you just need to stick a pin into the pinhole on the Hub for at least 60 seconds. Please also ensure that your Hub is in an upright position.

    Let us know how you get on.

    • Ali192's avatar
      Ali192
      Joining in
      10 months ago

       I have restarted it. Red light still on .hub 3 . Is and always has been upright

      • Zach_R's avatar
        Zach_R
        Forum Team (Retired)
        10 months ago

        Hi Ali192,

        Thanks for giving that a try. It's a shame to hear that this unfortunately hasn't helped.

        If the issue remains today since your posts then please respond to the private message that I'll be sending to you shortly and we can go from there.

        Thanks,