Forum Discussion

JayMaley's avatar
JayMaley
Joining in
2 years ago

Red light on Hub

Hi

My internet has been shockingly slow for a couple weeks now, I had a permanent red light on my hub 3. It's not covered, it's upright and out of any sunlight. I've reset it and the red light stays on but it isn't hot to touch. Is this faulty/needs replacing?

3 Replies

  • Tudor's avatar
    Tudor
    Very Insightful Person

    Please do a pin-hole reset of the hub. If the red LED persists then the hub will need replacing.

    • JayMaley's avatar
      JayMaley
      Joining in

      Thanks for your reply, I have done this reset twice and red light returns instantly 😞

      • Lee_R's avatar
        Lee_R
        Icon for Forum Team rankForum Team

        Hi JayMaley thanks for posting and welcome to our community.

        Sorry to hear of the concerns the ongoing red light on your hub may be causing you. I would like to take a look on your behalf, to help you resolve this. I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

        Regards

        Lee_R