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alovisi's avatar
alovisi
Tuning in
2 years ago

Red light on hub

Lee_R and Daniel_Et - I'm experiencing the same constant red light issue that started a few weeks back, although broadband has been running ok recently (apart from a wider outage a couple of weeks ago). Also been through all the troubleshooting steps.

I've noticed a bunch of very similar posts here recently, so have you checked if the red light is connected to a recent firmware update to the hub? If it is a hardware issue, could you please arrange a replacement our side. Please note that I have 2 pods connected and want to make sure that they pair correctly if a new hub is sent out. Thanks!

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  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    2 years ago

    Hi alovisi 👋.

    Thanks for reaching out to us. Apologies for the issues that you are having with the red light on your Hub, we would need to bring you in for a private message to discuss this and resolve. 

    Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.
     

    Sabrina