Solved
Red Light on Hub
Hi,
My internet is working, but I've had red Light on router for some time now. I have tried everything: Turn off, Reset, check all connections etc and nothing has fixed.
Can I please have a new hub?
If it's a red light in Router mode as opposed to modem mode - VM need to swap out the hub asap as it is either overheating or thinks it is due to a faulty sensor!
If it were me, I'd call 150 (or 0345 454 1111) and tell them it is hot - they'll book a tech visit sharpish!
It is sad that offshore CS will only budge on this if you tell them it is hot - but unfortunately until proper training filters down - this is all we've got!
