Forum Discussion

vanhan's avatar
vanhan
Joining in
24 days ago

Red light on hub 3

Hi, I've got solid red light on hub 3. Have tried all the troubleshooting - reset, cool down, check cable. Pls can you arrange replacement/ engineer to attend. Thanks

 

2 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    24 days ago

    If the red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly. If you wait here a couple of days a VM Mod should pick this up and discuss directly with you.

  • Sabrina_B's avatar
    Sabrina_B
    Forum Team (Retired)
    19 days ago

    Hi vanhan 👋.

    Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the issues that you are facing with a red light on your Hub. So that we can assist you we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

     

    Thanks.

     

    Sabrina