Forum Discussion

VM9949486's avatar
VM9949486
Joining in
3 days ago

Red light on Hub 3

Hi, for the past month or so the light on my Hub 3 has been a constant red. I’ve reset it several times without success. It’s been in a well ventilated area for the last 3 years plus, so its position shouldn’t be causing overheating. I’d be grateful for some feedback from Virgin as I don’t want it to breakdown over Christmas. Thanks

1 Reply

  • Martin_N's avatar
    Martin_N
    Icon for Forum Team rankForum Team
    7 hours ago

    Hi VM9949486,

    Thank you for your post and welcome to the community. 

    We're sorry to hear about the light on your hub being continually red. 

    If it doesn't feel as though it is overheating it could be an issue with the bulb. 

    We can certainly take a look into this for you. 

    I will private message you now to confirm your details. 

    ^Martin