Forum Discussion

chillijamx's avatar
chillijamx
Joining in
16 days ago

Red light on Hub 3

Hi,

We have had a solid red light on our Hub 3 for some weeks. Our broadband speed has been slow since the light appeared - at times dropping below 10 MBPS although doing various tricks with power cycling and rebooting does improve this temporarily. The hub is well ventilated and not overheating. I have just spent an incredibly irritating four hours on the chat function, with very long lags in the messages being sent to me such that the conversation has been incredibly difficult. The upshot was that the red light could indicate upgraded software and that as we have an internet signal the hub cannot be replaced. But that can't be right, surely? The software can't permanently be being upgraded for weeks, and we have download speeds nowhere near the contracted average 360 MBPS. I think we need a replacement hub. Can you help?

3 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    16 days ago

    If the red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly.  VM can't take the risk of a "thermal" event that a faulty LED was responsible for.

    If you wait here a couple of days a VM Mod should pick this up and discuss directly with you.

    • chillijamx's avatar
      chillijamx
      Joining in
      16 days ago

      Many thanks, that was what I thought! I'll wait for one of the VM crew. 

      • Robert_P's avatar
        Robert_P
        Icon for Forum Team rankForum Team
        14 days ago

        Hello chillijamx

         

        Sorry to hear of the red LED on your hub and the connection issues, we appreciate you raising this via the forums and welcome to the community.

         

        As Adduxi has advised, the red LED may be due to a fault if the hub isn't overheating but it's best to get this visited and looked into fully. I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.