I've got a red light permanently on my hub 3, I've heard its an overheating issue so I reach out to VM online chat. After all the resets they get you to do, he agreed that it needs replacing. That was a week ago, I've had no email which they said I would get and the hub would arrive in 3/5 days. It is safe to use with the red light on?.
If the red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly. If you wait here a couple of days a VM Mod should pick this up and discuss directly with you.
If the Hub is cool to the touch it should be okay. If you are at all worried, then just unplug the Hub when you are out or in bed.
I've still not have an email from virgin for my replacement router, can a mod please reply as I've still go the red light on my hub 3 & getting hot
Forum TeamHey Mercman, thank you for reaching out and we are so sorry to hear about your router issue.
We will send you a DM to check on the process of your replacement.
