Forum Discussion

hlegerstee's avatar
hlegerstee
Joining in
23 days ago

Red light on hub 3

Hello, we've had a solid red light on our hub for nearly 2 years now. 

Internet can be patchy at times, we've reset it multiple times with the pin reset, it's in the right mode, it's completely freestanding. 

Hub3
Redlight

3 Replies

  • Molly_T's avatar
    Molly_T
    Icon for Forum Team rankForum Team
    18 days ago

    Hi All 👋 Just returning to keep the public thread updated. 

    Thanks to hlegerstee for PMing with me - we were able to confirm the details needed to investigate and a replacement hub has now been arranged. 

    Hopefully it arrives ASAP 🤞 Thanks for your patience in the meantime. 

    Wishing you all the best. 🌞

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    21 days ago

    Poor WiFi performance is not due to the red LED.  However as this is the overheating warning it should be working correctly as it could be a risk.  The Hub should be replaced for this reason.

  • Molly_T's avatar
    Molly_T
    Icon for Forum Team rankForum Team
    21 days ago

    Hi hlegerstee 👋 welcome to the community forum!

    Thanks for posting! Sorry to hear these concerns about a constant red light stuck on your hub. 

    We will need to confirm if you have tried resetting the hub, and the light has remained? I will also arrange for some additional testing at our end to see if there's any issues we need to be aware of that may be causing the intermittent issues with your service. 

    Please keep an eye on your Inbox 📩 in the top right corner of the page for a PM offering support. 
    We can then return to this public thread with another update. Thanks for your patience in the meantime! 🌞