Seems to be a common problem. Had a red light on hub 3 for a while. Tried the reboot from the app and tried the pinhole reset as recommended on these forums. Can't log in to my virgin account at the moment so can someone get in touch please. Thanks.
If the red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly. If you wait here a couple of days a VM Mod should pick this up and discuss directly with you.
Forum TeamHello marxy09
Sorry to hear of the red LED on the hub, we appreciate you taking the time to raise this via the forums.
Firstly we'd recommend if the Hub is overly warm to touch, not to use it when someone isn't present, it could be a faulty LED but as Adduxi has advised this may also be an overheating warning. I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.
All sorted. Engineer arrived this morning and new hub fitted.
