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John132's avatar
John132
Joining in
2 months ago

Red Light on Hub 3

Hi,

Over the last few weeks, I have had a solid red light on my hub 3, it's not overheating and had it switched off overnight and when it was switched back on it was solid red immediately, I tried all the other steps to no avail, my wife and myself have been frozen out of work meetings in this time frame but I don't know if that is the same issue, all the checks say everything is working normally, when I eventually got through to an advisor, they told me they would have a new hub sent out, that was almost 2 weeks ago! My contract is due for renewal but don't want to commit until this is resolved.

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  • Robert_P's avatar
    Robert_P
    Icon for Forum Team rankForum Team
    2 months ago

    Hello John132

     

    Sorry to hear of the Hub and connection issues experienced, we understand the confusion this can cause and appreciate you raising this with us via the forums. Welcome to the community.

     

    We're eager to get this looked into for you, I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.