Forum Discussion

stew56's avatar
stew56
Tuning in
22 days ago
Solved

Red light on Hub 3

I have a solid red light on my hub and it is hot which I believe means it needs replacing, I have tried contacting by phone and even waited an hour listening to that awful music only to be cut off! (how ignorant???) My daughter works from home in the airfreight industry and needs the wifi to be dependable, so we are worried now that the broadband will fail. Can anybody advise me how your supposed to get through to anyone when you have a problem?

Thanks

  • Robert_P's avatar
    Robert_P
    22 days ago

    Hello stew56

     

    Sorry to hear of the red light issues on the Hub, we appreciate you taking the time to raise this with us via the forums.

     

    I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.

     

    In the meantime if you could follow these steps:

     

    • Turn the power switch off on the back of the Hub.

    • Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible.

    • Switch the hub back on at the power. 

     

    Also, please don't use the Hub unattended if it is warm to touch.

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    22 days ago

    If the red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly. If you wait here a couple of days a VM Mod should pick this up and discuss directly with you.

  • Robert_P's avatar
    Robert_P
    Forum Team
    22 days ago

    Hello stew56

     

    Sorry to hear of the red light issues on the Hub, we appreciate you taking the time to raise this with us via the forums.

     

    I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.

     

    In the meantime if you could follow these steps:

     

    • Turn the power switch off on the back of the Hub.

    • Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible.

    • Switch the hub back on at the power. 

     

    Also, please don't use the Hub unattended if it is warm to touch.

  • jbrennand's avatar
    jbrennand
    Very Insightful Person
    22 days ago

    A red light Hub3 does need swapping, but its not diagnostic of any connection issues, so what problems are you actually experiencing on wifi and wired connections ?