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danbish's avatar
danbish
On our wavelength
6 months ago
Solved

Red light on Hub 3

Hi

The light on my Virgin media Hub 3 has this morning gone from its usual white to solid red. 

I've Googled why and the answer I've found is usually because it's overheating. But this isn't the case, the bottom of the hub feels cool and the top is warm whi h I'm presuming is fine since its constantly plugged in. 

I've rebooted the hub and the light turned green while starting up but immediately went back to red. I've also searched these forums and found someone else with the same issue (https://community.virginmedia.com/t5/Networking-and-WiFi/Red-light-on-Virgin-Media-Hub/td-p/5463541) where a possible suggestion was to factory reset the Hub by its pinhole to try and solve the issue. I've done this and still the light remains on solid red. 

At time of writing I still have Internet coming through OK but if its showing a red then I'm not sure how long for. 

 

Can anyone help? 

Thanks 🙂

  • Alex_RM's avatar
    Alex_RM
    6 months ago

    Hi danbish,

    Thanks for posting and welcome to our community 😊

    Sorry to hear you're having some issues with the hub, so I can get a few more details from you I've popped you over a private message.

    Alex_Rm

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  • Alex_RM's avatar
    Alex_RM
    Icon for Forum Team rankForum Team
    6 months ago

    Hi danbish,

    Thanks for posting and welcome to our community 😊

    Sorry to hear you're having some issues with the hub, so I can get a few more details from you I've popped you over a private message.

    Alex_Rm

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    6 months ago

    If the red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly.

  • danbish's avatar
    danbish
    On our wavelength
    6 months ago

    Based on other answers I've come across in these forums thats the same line of thinking I was beginning to have. 

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    6 months ago

    The problem is VM are caught between a rock and a hard place with this.  The Hub 3's are getting older now and the LED's are just fading out.  It could well be the Hub 3 is fine and will work for years to come, but as this "Red" LED is the overheat warning, IMHO it's too great a risk to ignore it. 

  • danbish's avatar
    danbish
    On our wavelength
    6 months ago

    Hopefully it's getting sorted/changed soon then. Got someone coming out to take a look. 

    Thanks for your input though!