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Lindawhite14's avatar
Lindawhite14
Joining in
2 years ago
Solved

Red Light on Hub 3

My hub 3 is showing a red power light instead of the usual white power light. It is solid red and the top half is warm to the touch.  I have seen that this means it needs replacing.  Any advice?

  • Reece_MH's avatar
    Reece_MH
    2 years ago

    Thanks for trying a factory reset, Lindawhite14 - I'm sorry things are still the same.

    I'm going to send you a private message, to assist further with this, as we will need to book a Technician visit. Please look out for it in the top-right, white envelope or by tapping your profile picture, and selecting "Messages".

    Thanks,

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  • Kain_W's avatar
    Kain_W
    Forum Team (Retired)
    2 years ago

    Hi Lindawhite14,

    Thanks for your post and welcome to the community.

    Sincere apologies for the issues faced with your Hub, can we ask firstly have you performed a pin hole reset.

    Also where is the box located?

    Let us know,

  • Lindawhite14's avatar
    Lindawhite14
    Joining in
    2 years ago

    Thanks for coming back promptly.  Yes we have done a pin hole reset twice.  It is placed in an open position with plenty of air circulation.

    • Reece_MH's avatar
      Reece_MH
      Forum Team (Retired)
      2 years ago

      Thanks for trying a factory reset, Lindawhite14 - I'm sorry things are still the same.

      I'm going to send you a private message, to assist further with this, as we will need to book a Technician visit. Please look out for it in the top-right, white envelope or by tapping your profile picture, and selecting "Messages".

      Thanks,