Red light on Hub 3
Hi a little concerned as I have a full red light on my hub 3 - and the hub is warm to touch at the top.
Recently had engineers here and they replaced by TV box which was faulty. So my hub is the only bit of original issue.
Still got a strong WiFi signal - but advice appears to suggest I need to book an engineer?
Grateful for any help. Thank you.
Hi MTS1,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear your hub is showing a red light and is warm to touch. To be on the safe side, we would suggest unplugging the hub and leaving off just for safety.
We will need to get an engineer booked out to replace the hub but I just need to confirm the address to ensure we are booking the visit on the correct account. I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊
Thanks,