I have a red light constantly on my 3.0 Router Hub. Have turned on and off several times still there. I cannot get through on the phone been going around in circles. Can someone advise? By the way I cant find how to reset it as seen suggested. Am an older person and its just too much!
If the red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly. If you wait here a couple of days a VM Mod should pick this up and discuss directly with you.
Factory pinhole reset as below;
Remove any ethernet cables from the Hub and hold the pinhole reset switch for 60 seconds. Do NOT reboot the Hub, just let it do it's thing. Note you will need the passwords from the bottom of the Hub afterwards, so make sure they are legible. NOTE this will remove any custom settings you may have set in the Hub, and they will all have to be setup again.
Hi AnnieS53,
Thanks for your post and welcome to our community.
We're sorry to hear you have a constant red light on the hub.
I'll send you a private message now so I can help.
Please look out for the envelope in the top right of the page and pop back to me when you can.
