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Adam_221's avatar
Adam_221
Tuning in
2 months ago
Solved

Red Light in HUB 3

Hi

My Hub 3 has been displaying a red light for two days. I did all sugestions from your online help. I trying manage engineer appointment but can't win with your system. Still asking me for check my status... etc.

Still have a internet, but sometimes  wi-fi was disconnected.

Hub 3 is hot? Hmm In my opinion it seems slightly warm, but not hot. I dust it off occasionally, carefully, of course.

 So:

My Hub 3 is in Router Mode

Turn the power switch off on the back of the Hub. Done again and again

Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight. Yes it is well ventilated, in the shadow and upright.

I think I've followed all the recommendations I found on your website and forum to eliminate any issues and get the Hub 3 working properly again. I think it's time to have it checked out by your specialist.

  • Gareth_L's avatar
    Gareth_L
    2 months ago

    Hello Adam_221 

    Thanks for your post and trying a pinhole reset.

    Sorry to hear this didn't help
    I'd like to investigate this for you and arrange a swap.

    In the meantime can you make sure the Hub is well ventilated and away from any direct sources of heat.
    If you don't mind, I'll need to send you a private message to pass security. 
    If you can check your logo at the top right of your screen, that would be great. 
    Gareth_L
     

     

5 Replies

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  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    2 months ago

    If the red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly. If you wait here a couple of days a VM Mod should pick this up and discuss directly with you.

    • Adam_221's avatar
      Adam_221
      Tuning in
      2 months ago

      Pinhole reset I did as well. The hub is old, maybe its time has come.

      • Gareth_L's avatar
        Gareth_L
        Forum Team (Retired)
        2 months ago

        Hello Adam_221 

        Thanks for your post and trying a pinhole reset.

        Sorry to hear this didn't help
        I'd like to investigate this for you and arrange a swap.

        In the meantime can you make sure the Hub is well ventilated and away from any direct sources of heat.
        If you don't mind, I'll need to send you a private message to pass security. 
        If you can check your logo at the top right of your screen, that would be great. 
        Gareth_L