Forum Discussion

Maxtabor1's avatar
Maxtabor1
Tuning in
12 months ago

Packet loss

Been getting packet loss for at least 4 months now consistently ,  Currently on hub 5 router mode, upgraded plan to Gigabit broadband, changed ethernet cable and tried tp link powerline adapters none of them yet to fix my issue.

Notes: Gets alot worse when more people are on the wifi. The later in the day the more packets get lost it seems.

(Tests taken at 7pm) currently using an ethernet cable from router to computer for this test.

 

  • Adduxi's avatar
    Adduxi
    Very Insightful Person

    No packet loss showing on that test, and the Latency and Jitter are pretty good as well. 

    That packet loss test in your screenshots, are they over Wifi as the latency is high?  I would expect a certain amount of loss, especially if there are multiple users on at the same time. 

    • Maxtabor1's avatar
      Maxtabor1
      Tuning in

      No, ive done all my tests on an ethernet cable from router to my pc. when i play games like fortnite etc. i get a constant 2% packet loss in the evenings and would spike up to an 20% and stay like that for 30 seconds.

      • Adduxi's avatar
        Adduxi
        Very Insightful Person

        You mentioned PLA's.  Are these still being used or is your PC wired directly to the Hub with a good Cat 6 cable?

        You should also setup a BQM to monitor the connection  www.thinkbroadband.com/ping

         

  • Adduxi's avatar
    Adduxi
    Very Insightful Person

    Now that's interesting.  Your BQM has "red fringing" and that's not a good thing.  Are you seeing any PostRS errors on the Hub stats?  In any event, the circuit has issues.

    • Maxtabor1's avatar
      Maxtabor1
      Tuning in

       

      Hey, im not that good with the some of the intenet meanings and not the greatest with internet in general. So i added all my hub status for you too see if i have any problems with this. thanks.

    • Bugs1012's avatar
      Bugs1012
      Tuning in

      I haven't run this for a full day, but it's full of these huge yellow spikes - which suggests problems to me...

      • Bugs1012's avatar
        Bugs1012
        Tuning in

        Very high yellow spikes, and some red spikes. Not sure what any of that means but doesn’t look good to me.   Does anyone have any ideas on (a) what the problem is (b) how I can fix it?

        someone told me that I could have a faulty superhub?

         

         

  • I've been suffering with constant stutters.  Mostly like this:

    but also occasionally like this ðŸ˜±


    https://ping.canbeuseful.com/en#ping

    It's no different whether i connect directly to the router or over wifi.  It seems to have got significantly worse in the last 3 months.  I called VM support and they said that the contract I have with them refers to the upload/download speeds, and not the consistency of the signal.  No idea what to do about it, but it ruins online gaming.

    • Maxtabor1's avatar
      Maxtabor1
      Tuning in

      the exact same for me i called them yesterday, i told them my problem and they said about upload/downloads. i get good mbps but get alot of packet loss and they said they didnt know what packet loss was so i came to this to ask for help.

  • I'm on Gig2 , Hub 5+, and have noticed regular packet loss spikes every hour, on the hour. I've tracked this down to the Samknows tool they run on the router, hourly. Which makes streaming longer than an hour, impossible. Anyone have this issue, or notice the same packet loss spike pattern?

    For context. The short , regular spikes are the Samknows tool, while the other longer line is where I rebooted the router and the other non-regular spikes are where I was testing the tool myself.

     

    • John_GS's avatar
      John_GS
      Forum Team

      Hi haywardgg 

      Thanks for posting and welcome to the community.

      Apologies for any broadband issues. I can see you've spoke to the team since posting and have got an engineer visit booked in.

      Please let us know how it goes.

      • haywardgg's avatar
        haywardgg
        Dialled in

        It's not a hardware fault, so I fail to see how an engineer is going to help. I feel like you either don't care or don't want to listen. I've found the issue, it's 100% caused by the Samknows Reelspeed. I've worked in IT, professionally, for more than 25 years now. I manage servers for my clients and have provided IT Support at all levels throughout my career. 

        The engineer hasn't turned up. He's got another 5 minutes and I'm calling it a day.

        I really hope your investors hear about this. 

         

  • legacy1's avatar
    legacy1
    Alessandro Volta

    Guess you be running by wire to the hub a ping -t -w 200 194.168.4.100 with tea and coffee for upto a hour when the problem happens.

  • legacy1's avatar
    legacy1
    Alessandro Volta

    VM don't want to say good bye to Statistics so they can say WE are the fastest ISP!

  • Finally convinced them to turn Realspeed off, and the results speak for themselves, don't they?

     

    No sure what those two packet loss events were, but certainly not as worrying as the first graph, right 😉 lol

  • legacy1's avatar
    legacy1
    Alessandro Volta

    I would guess VM are using SPQ in the hub which might have 4 queues or 8 and Q0 is low so when VM speed test on say Q3 then bandwidth coming in forces user traffic and ping to hub WAN IP to drop packets. So Q0 should be for speed test and user traffic Q1.