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Leelee55's avatar
Leelee55
Joining in
11 months ago

No hub 4 settings

Can’t log in to the hub 4 settings . Screen just white after initial log in. Reset yesterday and still nothing. 
so annoying.

3 Replies

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  • Client62's avatar
    Client62
    Alessandro Volta
    11 months ago

    Check this forum, there are dozens of posts on this exact topic.

  • Ashleigh_C's avatar
    Ashleigh_C
    Icon for Forum Team rankForum Team
    11 months ago

    Hi there Leelee55 

    Thank you so much for your post and welcome to the community forums, it's great to have you here. 

    I am so sorry that you have faced this issue and thank you again for posting. Can I ask if you are able to use the Connect App at all with the Hub? 

  • Sephiroth's avatar
    Sephiroth
    Alessandro Volta
    11 months ago

    The Connect App is likely to be the root cause of the problem.  perhaps you could shut down the Connect App, reboot the Hub (power reset) and see if you can get into the GUI then.  However, it is possible that whatever has inhibited your access my be locked into ROM and a factory reset may be necessary with the Connect App inhibited.

    That App takes control of your settings away from you and nobody should ever use it, even if it means doing without those wretched proprietary pods.  There are better mesh solutions available.