No coaxial wall connection
Hi,
I just went to install the new router sent by virgin and I only have the Ethernet cable, not the coaxial wall socket. I have no internet now, what am I supposed to do?
Forum Discussion
Useless. just been cancelled on the phone and the live chat
Hello Neilpls
Sorry to hear of the issue with your equipment and installation, we appreciate you taking the time to raise this via the forums and welcome to the community.
We can see you have spoken to the team since posting, we trust they were able to offer a full resolution to you for your query. If you need assistance in the future please don't hesitate to get in touch via the forums 😊
You said you don't have the coaxial wall socket. Did you mean that, or the coaxial cable? If there is no socket on the wall and no obvious coaxial lead through the wall, you will need to call for a manned installation. 0800 052 1734.
You are only sent a self install kit of the property has previously had a service from Virgin. What Virgin cannot tell is if a previous occupier has removed their sockets in the meantime.
