Forum Discussion

Nicholas2005's avatar
Nicholas2005
On our wavelength
6 months ago

Network router hub 5 issues sometimes

Hey there I'm having issues with are houses WiFi, so ever since the new hub it doesn't do it as much.

 

The issue is the contant disconnections, up and down speeds and it's only when we ring em up it settles again. We also have had issues where the router restarted once and forgot itself and a new ssid for the router for some reason. 

 

It might be the power up and down levels but it gets enough wattage and fine connection. I have checked the connections multiple times.

 

The issue is my mom is the WiFi holder, and she pays for it out of my money but she doesn't like the hassle of the support but for a service we pay like_70-100 for this is bad. Yes we have alot of devices but even then it should handle it in bandwidth control on the DHCP. It has happend on every hub

 

If a support agent sees this I'm happy to pass my mom's details or have look to send a engineer if any issues or upgrades. I am 20 but she gets the money from me for better speed because my hobby and future work is internet based as a IT network technian.

Please help

Message me for details

11 Replies

  • Hi Nicholas2005 thanks for your post although we're sorry to hear of the concerns you've raised here.

    We have ran some checks on our side and there aren't any issues on the line we can see at the moment, how have things been for you since your post is this still ongoing for you?

    Can you come back to us with the tests as advised here in the thread?

    Many thanks

    • Nicholas2005's avatar
      Nicholas2005
      On our wavelength

      Is there any chance of having a look.

       

      Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

      1 139000000 1 42 QAM 256 1

      2 147000000 0.6 42 QAM 256 2

      3 155000000 0.1 42 QAM 256 3

      4 163000000 0.3 42 QAM 256 4

      5 171000000 0.7 42 QAM 256 5

      6 179000000 -1.1 42 QAM 256 6

      7 187000000 -1.4 42 QAM 256 7

      8 195000000 -1.6 42 QAM 256 8

      9 203000000 -1.9 42 QAM 256 9

      10 211000000 -2.2 42 QAM 256 10

      11 291000000 -5.5 41 QAM 256 20

      12 299000000 -5.6 40 QAM 256 21

      13 307000000 -5.7 40 QAM 256 22

      14 315000000 -5.9 40 QAM 256 23

      15 323000000 -6.2 40 QAM 256 24

      16 331000000 -6.4 40 QAM 256 25

      17 339000000 -6.4 39 QAM 256 26

      18 347000000 -6.5 40 QAM 256 27

      19 355000000 -6.6 40 QAM 256 28

      20 363000000 -6.7 40 QAM 256 29

      21 371000000 -6.9 40 QAM 256 30

      22 379000000 -7 39 QAM 256 31

      23 387000000 -7.2 39 QAM 256 32

      24 395000000 -7.3 39 QAM 256 33

      25 403000000 -7.2 39 QAM 256 34

      26 411000000 -7.1 40 QAM 256 35

      27 419000000 -7.2 40 QAM 256 36

      28 427000000 -7.5 39 QAM 256 37

      29 435000000 -8.1 39 QAM 256 38

      30 443000000 -8.5 39 QAM 256 39

      31 451000000 -8.6 39 QAM 256 40

      3.0 Downstream channels

       

      Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

      1 Locked 42 332 0

      2 Locked 42 229 52

      3 Locked 42 450 81

      4 Locked 42 263 43

      5 Locked 42 233 51

      6 Locked 42 171 62

      7 Locked 42 105 54

      8 Locked 42 92 35

      9 Locked 42 85 44

      10 Locked 42 127 36

      11 Locked 41 288 23

      12 Locked 40 314 36

      13 Locked 40 363 28

      14 Locked 40 441 42

      15 Locked 40 492 30

      16 Locked 40 573 30

      17 Locked 39 700 33

      18 Locked 40 885 34

      19 Locked 40 887 31

      20 Locked 40 1017 25

      21 Locked 40 1312 44

      22 Locked 39 1457 69

      23 Locked 39 2565 37

      24 Locked 39 2264 39

      25 Locked 39 2319 40

      26 Locked 40 2442 37

      27 Locked 40 2767 52

      28 Locked 39 3562 62

      29 Locked 39 4796 42

      30 Locked 39 4651 57

      31 Locked 39 5387 34

      3.1 Downstream channels

       

      Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

      41 94 4K 1840 QAM 4096 1108

      3.1 Downstream channels

       

      Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)

      41 Locked 33 -15.3 1153975660 295079895

      Upstream

      Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

      0 49600000 47.5 5120 QAM 64 6

      1 43100000 47 5120 QAM 64 7

      2 36600000 46.8 5120 QAM 64 8

      3 30100000 46.3 5120 QAM 64 9

      4 23600000 45.5 5120 QAM 64 10

      3.0 Upstream channels

       

      Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

      0 ATDMA 0 5 22 0

      1 ATDMA 0 5 40 0

      2 ATDMA 0 5 8 0

      3 ATDMA 0 5 24 0

      4 ATDMA 0 5 33 0

      3.1 Upstream channels

       

      Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation

      12 10.4 43.2 2K QAM 256

      3.1 Upstream channels

       

      Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts

      12 OFDMA 208 74000000 5 0

  • Client62's avatar
    Client62
    Alessandro Volta

    This is a near duplicate of the post of 2nd Jan :

    https://community.virginmedia.com/t5/Networking-and-WiFi/Network-connection-issues-on-the-gigabit-speed-package/td-p/5605197

    If you have a service fault, your mother needs to report that to VM again, but be very specific.
    e.g. do you have a connection stability issue ( lets see the Hub's signal stats )
    or do you have a Wi-Fi coverage issue ( invest in some more Wi-Fi coverage equipment )

    What ever you do, do not use the phrase "Wi-Fi" as a general term for an internet connection, the VM Hub or Ethernet connections.



    • Nicholas2005's avatar
      Nicholas2005
      On our wavelength

      No bro, because I pay for most the package my mom says I can sort it if want but obviously she wants to be updated to.

      I said the issue, not to be rude it has kept rebooting alot, making some devices bandwidth causing mac address filtering blocking the device. Coverage is fine if it didn't disconnect all the time. You right but the WiFi is what is causing the WiFi to reboot.

  • legacy1's avatar
    legacy1
    Alessandro Volta

    You need to forget using the hub in router mode and get yourself a better router with 1Gb ports with hub in modem mode.  

  • Tudor's avatar
    Tudor
    Very Insightful Person

    Please supply some stats, details below:

    How to get stats from a VM hub (no need to logon to the hub)

    Open a web browser and go to 192.168.0.1 router mode or 192.168.100.1 modem mode

    • Click on the “> Check router status” button
    • Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot
    • Click on the “Upstream” tab, copy the text and paste into your reply
    • Click on the “Networking” tab, copy the text and paste into your reply.
      • Do NOT post photos or screen shots they will be rejected as they contain MAC addresses. The board software will automatically change MAC addresses to **:** if done as above.