Multiple Small Loss of Connections Back to Back
Hi, I've been experiencing generally OK service for years but in the last 12 months have noticed the quality dropping in the form of multiple connection drops that happen throughout the day (seem to happen more frequently on the evening). I have even upgraded from 250M to 500M (at a significant price increase) and no effect.
I believe my downstream power dBmV is on the high side after looking at other posts.
For information I recorded 11 such drops just within 22:56 and 23:20 on 30th Sept 2025. It seems to happen most prominently with online gaming where packet-loss/connection-loss is much more noticeable, losing connecting whilst streaming tends to get away with it due to read-ahead buffering but we have experienced this using YouTube and Netflix also on separate occasions.
I'm kind of stuck with where to go from here, I simply don't have time to sit on a support call for over an hour during the day due to work, only time I get free is after 10pm.
My network setup is
- Virgin router (Hub 4) in modem mode (no other config change)
- Google Wifi Mesh Network connected via Eth
The errors I am recording are coming from both hard wired (Eth to Router to Modem) and over WiFi. Logs in the Google mesh puck report loss of internet connection during these windows.
Steps I have taken
- Checked wired connections on prem to house and internally to router/mesh/devices
- Factory reset Virgin router & Wifi Mesh
- Replaced Wifi Mesh with different device
- Factory reset Virgin router and used as Wifi (removing Google Mesh from network)
- Upgraded my service from 250M to 500M (no improvement)
Will post additional info shortly.