Hey there, my media hub has been offline for the last 4 hours with the green base light flashing. I know its supposed to be updating but for this amount of time is a bit extreme! I'm working from home tomorrow and getting a bit nervous now.
Which hub do you have?
Have you ran an online test and also checked what the lights on your hub mean?
https://www.virginmedia.com/help/how-to/broadband/hub-lights
Mine has been flashing green since Monday, rang customer services and they are sending an engineer on Friday. I have no idea why it isn’t working. I hope we get compensated for the days lost.
I have just found this post after posting my issues that I keep having with the router just locking up and displaying "Connection timed out" on the login page.
Hi all, apologies for the late reply. The hub is a 3.0, yes I've done all the tests and still it flashes green (for over 24hrs now). Called VM at 9 this morning, got thru to a not so helpful operator. Did all the resets and tests again but no joy. The earliest time an engineer can come out is in 7 days and when asked if a new Hub could be posted out I was flatly refused. I told them the problem is with the Hub and sending a new one out could fix all this but he wasn't having any of it. Sorta screwed now, so sent a stinker of an email to VM so will see what happens. It would be quicker to jump to another BB supplier as I'm out of contract.
I'll give an update when or if I get one in due time. ( Still don't know what the green flashing light means).
Hi all, a quick update. I received an email from VM saying a new Hub is on its way via DPD today. Hopefully that'll sort the problem. Looks like a stinker email works wonders. Will let u know if it works.
Hi all. Update on the problem. Took a week but an engineer arrived this morning and it's a cable network problem. All the houses in my little cul de sac are down. He's calling for a crew to come out and carry out repairs today. Hopefully all will be sorted soon.
Hi Screamer101,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you were having issues with your connection but happy to hear the engineers were able to get to the bottom of things.
Keep us posted on how things go 😊
Many thanks,
Compensation should be automatic, but you may have to chase it. Make sure your neighbours get it too
https://www.virginmedia.com/help/automatic-compensation
