Everything fine until about 6:15 last night and since then horrendous packet loss, upstreams at 32 and 16 QAM on a SH3. Rebooting the router did nothing. Can someone from the forum team contact me so this can be investigated? RM11 area.
What is being reported on the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level?
Nothing at the time but known to be a multi-customer issue (everyone else in the block of flats having the same problem).
Someone clearly came out and hit the appropriate piece of hardware with a hammer as it mysteriously fixed itself at about 11am.
And broken again this morning. At least there seems to be a fault opened for it now on the status page, 08005610061 says "no faults in the area" though - as inaccurate as it usually seems to be here.
Is the 0800 still reporting no faults? What is "broken" what's the BQM like now ?
Hi there mattj_uk
Thank you so much for your post and welcome back to the forums.
I am so sorry to hear that you are facing issues with your service, I have taken a look and I can see a few issues that would need an engineer to take a look. I'll pop you a private message across so we can arrange this.
Please keep an eye out for the envelope at the top of your screen alerting you to a new message.
It looks like the Sunday impact may have been remediatory work; a short 10-15 minute spike and then has been fine since. So no further action needed...
