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Joanne2121's avatar
Joanne2121
Joining in
10 months ago

Loss of signal in Loft bedroom

Beyond a joke now with the loss of signal in my loft bedroom.  Nothing has changed over the past year gone from full bar to 1 bar if I am lucky.  Actually causing me to use all my phone data.  Live chat never works, never can I get a person to speak too!  So I have been left with no alternative but to put an official complaint in.  Always been happy with my signal, but its beyond a joke now.  You look online at Virgin about WiFi boosters and its say click here to see if you qualify, even that does not work.  Really has gone down hill and customer support is literally non-existent. Literally out of contract soon very soon, so lets hope it gets sorted or bye bye!

 

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  • goslow's avatar
    goslow
    Alessandro Volta
    10 months ago

    VM wi-fi guarantee is here

    https://www.virginmedia.com/wifi-max

    some packages (introductory para above) qualify for VM pods as part of the package.

    If you don't qualify for the pods, most on here would suggest you get your own wi-fi equipment (mesh system, wireless access point etc.) rather than pay VM £8 pm for the pods.

    If your hub is on the ground floor, and you want wi-fi in a loft room, a single hub/router downstairs will struggle to give a decent signal two floors up.

  • Client62's avatar
    Client62
    Alessandro Volta
    10 months ago

    The 2.4GHz band from the VM Hub has the longest range ( to reach up into the loft ).
    Use a free Wi-Fi Analyser app on your mobile to see if the 2.4GHz band of the VM Hub is working or has stopped.

    The 2.4GHz band can be seen on Channels 1 - 13.  
    The 5GHz band can be seen on Channel 36 & above.

  • Ayisha_B's avatar
    Ayisha_B
    Icon for Forum Team rankForum Team
    10 months ago

    Hi Joanne2121 👋

    Welcome back to our Community Forums and thanks for your post.

    Sorry you're experiencing some issues with the service in your Loft bedroom.

    Have you ran a scan via the 👉 Connect App? It will optimise the connection where possible to do so and also check for any coverage blackspots in the property.

    If a Pod is needed, you'll be prompted to order one. 

    Let us know so we can offer further support if needed.