Issue with my works laptop/VPN

You need to use hub in modem mode get your own compatible router. 

With "Parental Controls" Disabled in the VM Online Account, all VPNs work perfectly for us.

Note this is not a setting of the VM Hub.

The firewall's 'Block fragmented IP packets' is enabled, so disable it. Also disable Virus protection in your account. If none of this works try using another DNS on your laptop (I use 9.9.9.9).

works laptop it keeps crashing ... we don't have a description of what this means, but if it is BSOD or laptop reboots / needs to be rebooted, that would be unusual for an ISP related issue.

Hi, unfortunately not.

I spoke to VM and they advised me to contact their gadget team, which I have to pay for.

The very strange thing about this thread is no where does it say "my VPN fails to connect".

You have Parental Controls OFF and hopefully have tried a Public VPN, if these do not work this is not a problem of the VM DNS blocking your VPN from connecting.

I'd get back to the office tech support team and get them to fix the issue of the laptop crashing as my first step.

I would never contact Gadget Support over a laptop that belongs to an employer or a client.

Thanks.

The VPN installed on the laptop has two tunnels, and sometimes these disconnect.

Even when they are connected and run a speed test, I get really slow speeds.

I’m just trying to establish who is at fault.

Do you think if I purchase a broadband extender and connect via Ethernet it might resolve the issue.

The low speed test you see typically the throttled rate of your firms VPN platform.

We always use VPNs with a computer or laptops directly cable connected to the VM Hub.

Does "extender" means Wi-Fi Repeater ?  I would not cable connect to that, it would just be using a laptop with an external Wi-Fi adaptor i.e. still a half duplex connection, still with added jitter & latency.

just get a router which will more then likely work then trying to make the hub work 

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Hi Allessandro,

I tried using my WiFi again, just the standard setup and was even struggling to get on the broadband speed test page.

I used my mobile hotspot to connect via WiFi and got some speeds about 15mbps but it was still very unstable.

My third option was connecting to my laptop directly from the router and seen a noticeable difference. My average speed was 180mbps.

Please note I have purchased the extender but not tried this yet.

Thanks in advance.