mattb133
2 years agoJoining in
Hub 5 issues - nothing works, white light
Hi everyone i upgraded my broadband package from 500mb to 1gb Internet on Thursday, my new hub arrived yesterday wich is a hub 5. I had Internet working fine on the old hub wich was the hub 3, when i plugged in the hub 5 my devices say connected without internet and also no devices connected by ethernet are working either the light on the hub is solid white. Has any one had the same problem ? Tia
[MOD EDIT: Subject title changed for clarity]
Call the equipment activation number they may be able to help. It's 0800 953 9500 and you will need the Hub serial number/MAC address from the barcode sticker, and your account number. The Hub may not have been provisioned.