Hiim relatively new to VM 500mb connection and constantly having internet dropping issues not just on WiFi devices but ones using a LAN connection to the router.all catch up channels on tv constantly buffer or drop connectionskids ps5 slow and unresponsive at times teams calls to relatives constantly dropping connection on lan devices wifi in general is poor throughout the house.can someone advice anything to check it.ive created a BQM but not sure how to run the reportaby help will be appreciated thank you

Info below Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID13310000002.440256 qam2521390000004.840256 qam131630000004.640256 qam441710000004.540256 qam552350000003.540256 qam1362590000003.440256 qam1672750000002.740256 qam1882830000002.740256 qam1992910000002.540256 qam20102990000002.940256 qam21113070000002.540256 qam22123150000002.440256 qam23133230000002.440256 qam24143390000002.540256 qam26153470000002.240256 qam27163550000002.240256 qam28173710000002.240256 qam30183790000002.240256 qam3119403000000240256 qam34204110000002.240256 qam3521427000000240256 qam37224350000002.240256 qam38234430000001.540256 qam3924451000000240256 qam40Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors1Locked40.91002Locked40.91203Locked40.91204Locked40.9905Locked40.31606Locked40.9807Locked40.91708Locked40.31009Locked40.921010Locked40.920011Locked40.910012Locked40.324013Locked40.913014Locked40.918015Locked40.920016Locked40.98017Locked40.310018Locked40.312019Locked40.313020Locked40.926021Locked40.318022Locked40.99023Locked40.920024Locked40.360

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID 13659996941512064 qam322360000039.5512064 qam533010000941512064 qam444310000241512064 qam254960001941512064 qam1Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts 1ATDMA00102ATDMA00003ATDMA00104ATDMA00005ATDMA0010General ConfigurationNetwork accessAllowedMaximum Number of CPEs1Baseline PrivacyEnabledDOCSIS ModeDocsis30Config file9873254k;fg87dsfd;kfoA,.iPrimary Downstream Service FlowSFID19396Max Traffic Rate575000085Max Traffic Burst42600Min Traffic Rate0Primary Upstream Service FlowSFID19395Max Traffic Rate55000085Max Traffic Burst42600Min Traffic Rate0Max Concatenated Burst42600Scheduling TypeBestEffort

And last partNetwork LogTime Priority Description03/11/2024 15:30:39noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;03/11/2024 09:36:45noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;03/11/2024 09:36:45ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;31/10/2024 22:30:36criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;30/10/2024 12:23:4noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053-b.cm modified;CM-MAC=c0:0

https://www.thinkbroadband.com/broadband/monitoring/quality/share/775510733f30063885e54b0ba2d00cd7980320e5 this is my BQM live graph

Internet keeps dropping | Virgin Media Community

newapollo

Very Insightful Person

3 months ago

Hi Dazzaharv

On Think Broadband go to your BQM and under the options you will see

Today | Previous Days | Edit | Delete | Share

Click on the Share option and on the screen that opens click on Share. On the next screen click on Share Live Graph

Copy the text in the Direct Link box (beware there may be more text than you can see so make sure yuo highlight it all)

On here when creating your post click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and then click OK.

It would be a good idea to also post the logs from your hub so that the forums tech guru's can look at your connection and offer advice.

Type 192.168.0.1 (192.168.100.1 if you are in Modem mode) into your browser URL bar and press enter.

When the page appears click ‘Check Router Status’

When the page appears, log in (using the details on the hub) and then go to Advanced Settings > Tools > Network Status.

Then copy paste the information from the Downstream, Upstream, Configuration and Network logs. (Don't take photos as they are difficult to read plus the forum will not approve the pictures if they include information such as the MAC addresses of equipment)

Dazzaharv

Tuning in

3 months ago

Info below

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	2.4	40	256 qam	25
2	139000000	4.8	40	256 qam	1
3	163000000	4.6	40	256 qam	4
4	171000000	4.5	40	256 qam	5
5	235000000	3.5	40	256 qam	13
6	259000000	3.4	40	256 qam	16
7	275000000	2.7	40	256 qam	18
8	283000000	2.7	40	256 qam	19
9	291000000	2.5	40	256 qam	20
10	299000000	2.9	40	256 qam	21
11	307000000	2.5	40	256 qam	22
12	315000000	2.4	40	256 qam	23
13	323000000	2.4	40	256 qam	24
14	339000000	2.5	40	256 qam	26
15	347000000	2.2	40	256 qam	27
16	355000000	2.2	40	256 qam	28
17	371000000	2.2	40	256 qam	30
18	379000000	2.2	40	256 qam	31
19	403000000	2	40	256 qam	34
20	411000000	2.2	40	256 qam	35
21	427000000	2	40	256 qam	37
22	435000000	2.2	40	256 qam	38
23	443000000	1.5	40	256 qam	39
24	451000000	2	40	256 qam	40

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.9	10
2	Locked	40.9	12
3	Locked	40.9	12
4	Locked	40.9	9
5	Locked	40.3	16
6	Locked	40.9	8
7	Locked	40.9	17
8	Locked	40.3	10
9	Locked	40.9	21
10	Locked	40.9	20
11	Locked	40.9	10
12	Locked	40.3	24
13	Locked	40.9	13
14	Locked	40.9	18
15	Locked	40.9	20
16	Locked	40.9	8
17	Locked	40.3	10
18	Locked	40.3	12
19	Locked	40.3	13
20	Locked	40.9	26
21	Locked	40.3	18
22	Locked	40.9	9
23	Locked	40.9	20
24	Locked	40.3	6

Dazzaharv
Tuning in
3 months ago
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 36599969 41 5120 64 qam 3
2 23600000 39.5 5120 64 qam 5
3 30100009 41 5120 64 qam 4
4 43100002 41 5120 64 qam 2
5 49600019 41 5120 64 qam 1

Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 1 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 1 0
4 ATDMA 0 0 0 0
5 ATDMA 0 0 1 0
General Configuration
Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
9873254k;fg87dsfd;kfoA,.i

Primary Downstream Service Flow
SFID 19396
Max Traffic Rate 575000085
Max Traffic Burst 42600
Min Traffic Rate 0

Primary Upstream Service Flow
SFID 19395
Max Traffic Rate 55000085
Max Traffic Burst 42600
Min Traffic Rate 0
Max Concatenated Burst 42600
Scheduling Type BestEffort

Dazzaharv
Tuning in
3 months ago
Still having broadband issues can anyone help on the forum ?
https://www.thinkbroadband.com/broadband/monitoring/quality/share/775510733f30063885e54b0ba2d00cd7980320e5
- Carley_S
  Forum Team
  3 months ago
  Sorry to hear this is still ongoing for you Dazzaharv
  
  Checking the service on our side we can see that all looks good and you're connected but your BQM reflects otherwise. If you've made any changes or reset the router at all at 8am, you might need to set back up the BQM so it can monitor again.
  
  If you're experiencing a total loss of service, it should show this on our side, so your BQM should also show this.
  - Dazzaharv
    Tuning in
    3 months ago
    Hi Carley
    yesterday was total loss of service and been up and down today , been going on for over a week now , what can I do the BQM is still showing all red

Forum Discussion

Internet keeps dropping

Downstream bonded channels

Downstream bonded channels

Upstream bonded channels

Upstream bonded channels

General Configuration

Primary Downstream Service Flow

Primary Upstream Service Flow

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1	36599969	41	5120	64 qam	3
2	23600000	39.5	5120	64 qam	5
3	30100009	41	5120	64 qam	4
4	43100002	41	5120	64 qam	2
5	49600019	41	5120	64 qam	1

Network access	Allowed
Maximum Number of CPEs	1
Baseline Privacy	Enabled
DOCSIS Mode	Docsis30
Config file	9873254k;fg87dsfd;kfoA,.i

SFID	19396
Max Traffic Rate	575000085
Max Traffic Burst	42600
Min Traffic Rate	0

SFID	19395
Max Traffic Rate	55000085
Max Traffic Burst	42600
Min Traffic Rate	0
Max Concatenated Burst	42600
Scheduling Type	BestEffort

1	ATDMA	1
2	ATDMA	0
3	ATDMA	1
4	ATDMA	0
5	ATDMA	1