Forum Discussion

Dazzaharv's avatar
Dazzaharv
Tuning in
3 months ago

Internet keeps dropping

Hi im relatively new to VM 500mb connection and constantly having internet dropping issues not just on WiFi devices but ones using a LAN connection to the router. all catch up channels on tv consta...
newapollo's avatar
newapollo
Very Insightful Person
3 months ago

Hi Dazzaharv 

On Think Broadband go to your  BQM and under the options you will see

Today | Previous Days | Edit | Delete | Share

Click on the Share option and on the screen that opens click on Share. On the next screen click on Share Live Graph

Copy the text in the Direct Link box (beware there may be more text than you can see so make sure yuo highlight it all)

On here when creating your post click the Link icon (2 links chain to the left of the camera icon)

 In the URL box paste the link you copied and then click OK.

 

It would be a good idea to also post the logs from your hub so that the forums tech guru's can look at your connection and offer advice.

Type 192.168.0.1 (192.168.100.1 if you are in Modem mode) into your browser URL bar and press enter. 

When the page appears click ‘Check Router Status’ 

 When the page appears, log in (using the details on the hub) and then go to Advanced Settings > Tools > Network Status.

Then copy paste the information from the Downstream, Upstream, Configuration and Network logs. (Don't take photos as they are difficult to read plus the forum will not approve the pictures if they include information such as the MAC addresses of equipment)

Dazzaharv's avatar
Dazzaharv
Tuning in
3 months ago

Info below 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

13310000002.440256 qam25
21390000004.840256 qam1
31630000004.640256 qam4
41710000004.540256 qam5
52350000003.540256 qam13
62590000003.440256 qam16
72750000002.740256 qam18
82830000002.740256 qam19
92910000002.540256 qam20
102990000002.940256 qam21
113070000002.540256 qam22
123150000002.440256 qam23
133230000002.440256 qam24
143390000002.540256 qam26
153470000002.240256 qam27
163550000002.240256 qam28
173710000002.240256 qam30
183790000002.240256 qam31
19403000000240256 qam34
204110000002.240256 qam35
21427000000240256 qam37
224350000002.240256 qam38
234430000001.540256 qam39
24451000000240256 qam40



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.9100
2Locked40.9120
3Locked40.9120
4Locked40.990
5Locked40.3160
6Locked40.980
7Locked40.9170
8Locked40.3100
9Locked40.9210
10Locked40.9200
11Locked40.9100
12Locked40.3240
13Locked40.9130
14Locked40.9180
15Locked40.9200
16Locked40.980
17Locked40.3100
18Locked40.3120
19Locked40.3130
20Locked40.9260
21Locked40.3180
22Locked40.990
23Locked40.9200
24Locked40.360

 

  • Dazzaharv's avatar
    Dazzaharv
    Tuning in
    3 months ago

    Upstream bonded channels

    Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
    13659996941512064 qam3
    22360000039.5512064 qam5
    33010000941512064 qam4
    44310000241512064 qam2
    54960001941512064 qam1


    Upstream bonded channels

    Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
    1ATDMA0010
    2ATDMA0000
    3ATDMA0010
    4ATDMA0000
    5ATDMA0010

    General Configuration

    Network access
    Allowed
    Maximum Number of CPEs
    1
    Baseline Privacy
    Enabled
    DOCSIS Mode
    Docsis30
    Config file
    9873254k;fg87dsfd;kfoA,.i


    Primary Downstream Service Flow

    SFID19396
    Max Traffic Rate575000085
    Max Traffic Burst42600
    Min Traffic Rate0


    Primary Upstream Service Flow

    SFID19395
    Max Traffic Rate55000085
    Max Traffic Burst42600
    Min Traffic Rate0
    Max Concatenated Burst42600
    Scheduling TypeBestEffort
    • Dazzaharv's avatar
      Dazzaharv
      Tuning in
      3 months ago

      And last part

      Network Log

      Time Priority Description

      03/11/2024 15:30:39noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
      03/11/2024 09:36:45noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
      03/11/2024 09:36:45ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
      31/10/2024 22:30:36criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
      30/10/2024 12:23:4noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053-b.cm modified;CM-MAC=c0:0