Internet keeps dropping
Hi im relatively new to VM 500mb connection and constantly having internet dropping issues not just on WiFi devices but ones using a LAN connection to the router. all catch up channels on tv consta...
Forum Discussion
Still having broadband issues can anyone help on the forum ?
Sorry to hear this is still ongoing for you Dazzaharv
Checking the service on our side we can see that all looks good and you're connected but your BQM reflects otherwise. If you've made any changes or reset the router at all at 8am, you might need to set back up the BQM so it can monitor again.
If you're experiencing a total loss of service, it should show this on our side, so your BQM should also show this.
Hi Carley
yesterday was total loss of service and been up and down today , been going on for over a week now , what can I do the BQM is still showing all red
Hi
i started a new BQM yesterday and as you can see is still red
How odd, there's nothing to suggest this on our side and we cannot see a live link to your BQM and the links provided no longer show us a graph.
Please can you try a 60 second pin hole reset on the router. This will revert any customisations back to factory settings and full update the router with firmware/software updates. Please do not reboot the router whilst it is completing the pin hole request.
You'll need to set back up the BQM once you've completed the pin hole and then please post your live link here so we can investigate further.
Hi
done the pin reset and attached a new BQMhttps://www.thinkbroadband.com/broadband/monitoring/quality/share/5603f7170a8b2d323fe1fff007e9e09c4c4d43d3