Internet connection keeps dropping

Question

For the last couple of weeks we’ve had intermittent problems with the Internet connection dropping. This afternoon is a case in point.

Internet connection lost 6 times in a little over 2.5 hours. 4 of these were for less than a minute, but two were for 4 minutes and 7 minutes.

Hub restart doesn’t seem to have much of an effect.

I have a VM hub 5. For all of these losses, the hub light remained white. Usually, if there is an area outage, the Hub light goes red.

This is not acceptable downtime when WFH.

Ideas please / pull your finger out VM!

bfgpete · Answer

I just called VM and I have exactly the same problem, intermittent disconnections ( sort of micro disconnections for want of a better word) They have arranged an engineer for Thursday to change the router. I'll keep you in the loop if it fixes the problem.

Dominique1992 · Answer

had the same issues, though hours long. I contacted VM and managed to get them to send me a replacement hub. Still having the same issue. I've arranged for an engineer to see if they can fix the problem. I've never had a white light until this new hub - always red. Will let you know if the engineer can fix it, if they show up

Chris_G · Answer

Now have VM engineer booked in. Will post again after the engineer has been.

@VirginMedia - if you are monitoring and able to tie these things together, my booking reference for the engineer visit is 34791782.

Carley_S · Answer

Hi Chris_G&nbsp;
Welcome to the community forums&nbsp;
Sorry to hear of your service concerns. Thanks for keeping us updated with what's happening. Please do keep us posted with how your engineer goes and if you've any issues after the visit and we'll support further if needed.&nbsp;
&nbsp;

Chris_G · Answer

@VirginMedia - booked an engineer slot 4-7pm on Friday. Got a call at 6:55 saying the engineer wasn’t coming. Combination of poor line and strong accent led to a frustrating call. I left the call thinking I had rescheduled the call, but not entirely sure!
Overall, not impressed!

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Internet connection keeps dropping

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