Intermittent Internet and high amounts of packet loss

For the past few weeks we’ve been having intermittent connections for both Ethernet and WiFi. At the start it wasn’t that bad and went off maybe once in the day but in past few days it’s been constantly going off. I’ve got an engineer booked in but that’s not until the 6th, it’s physically impossible to work from home for mine and my partners jobs due to us requiring a constant connection. I’ve followed the app process of generally turning it off and on as well as resetting the router on the off chance there was an update.

We only moved over to Virgin in July with no problems but this is just unacceptable. I know the image below is for times when we don’t use it but it’s been constant dropped packets all morning.

I know I’ve seen so many others having this exact same issue for a few weeks so it can’t be equipment in the house unless everyone’s got a faulty hub or everyone’s fibre cables have just given up.