Forum Discussion

Paul4357's avatar
Paul4357
Tuning in
27 days ago

Installation help

Hi,

New customer here vm has just went live in my area over the past month or so, so I jumped on it straight away.

The external work was completed on my house the other day whilst I wasn’t in. This was an overhead install. I live in a semi detached house so let’s say they installed the brown box on the front left hand side of my house. However I want my wifi box installing in my office which is round the back of the house.

There is a route round the right hand side of my house past my front door and round two corners. So my question is, when the engineer comes (which is very soon) will they be able to run the cable from my brown box all the way round my house to the point I need it installed? Will they bring all the kit required to run the cable round?

it would be a bit of a deal breaker if not so I’m really hoping it’s not a problem. 


Thanks in advance  

engineer
Help
installation
  • jbrennand's avatar
    jbrennand
    Very Insightful Person
    26 days ago

    It shouldn't be a problem as long as the install team has easy access and doesnt need to go over a flat roof etc.  They will just tack the new cable to the wall. 

    Even if they do you can prepare for that by just laying a "pull rope" over it so they can tie the new cale to it and just pull it over.